Terms of Service

These Terms of Service govern the relationship between Website Mason ("we", "us") and clients ("you") for all web design, AI chat agent, and voice agent services. By submitting an inquiry or countersigning a scope of work, you agree to these terms.

We provide hand-built websites and, as an optional add-on, AI-powered WhatsApp chat agents and voice agents. The exact scope, deliverables, and pricing are agreed in a written scope of work prior to the start of any engagement.

Quotes are valid for 30 days from the date of issue. An engagement begins only when both parties have countersigned a written scope of work. The submission of an inquiry form does not constitute a contract or binding offer.

Payment terms are specified in the scope of work. Unless otherwise agreed, a deposit of 50% of the project fee is due before work begins, with the remaining balance due on delivery. Ongoing monthly services are billed at the start of each billing cycle.

Project engagements end on delivery and acceptance of the agreed deliverables. Ongoing services (e.g. hosting, agent maintenance) run on a monthly basis and may be cancelled at the end of any monthly billing cycle with no penalty, provided written notice is given at least 7 days before the next renewal date.

You agree to provide us with all content, credentials, and feedback required to complete the project in a timely manner. Delays caused by late client input may extend delivery timelines. You represent that you have all necessary rights to any content you provide to us.

You agree not to use our agents or websites to send spam, engage in unlawful communications, or process personal data you are not entitled to process. We may suspend or terminate services for material violations of this clause without prior notice.

Upon receipt of full payment, you receive a perpetual, worldwide licence to use the delivered website and any custom code for your own business purposes. We retain the right to display the work in our portfolio unless you request otherwise in writing.

To the maximum extent permitted by applicable law, our aggregate liability for any claim arising out of or relating to our services is limited to the total fees paid by you in the 12 months preceding the claim. We are not liable for indirect, incidental, special, or consequential damages, including loss of revenue, data, or business opportunities.

Where we process personal data on your behalf (e.g. through an AI agent handling your customers' messages), we act as a data processor and you act as the controller within the meaning of GDPR Art. 28. A Data Processing Agreement will be provided and must be signed before any such processing begins.

These terms are governed by the laws of Germany. Disputes are subject to the exclusive jurisdiction of the courts in Bonn, Germany, unless mandatory consumer-protection rules of your country of residence provide otherwise.

We may update these terms from time to time. Material changes will be communicated at least 14 days before they take effect. Continued use of our services after that date constitutes acceptance of the updated terms.

Questions about these terms? Reach us at hello@websitemason.com.